Office Policies

We know your time is valuable which is why we do our best to see each patient in a timely manner whenever possible.  Despite this, unexpected patient concerns can and do arise that require the doctor’s time and attention.  Because our goal is to deliver the highest quality medical care, the additional attention sometimes needed, can put the doctor behind.

Having said this, we would truly appreciate your cooperation in telling us everything you want to be seen for when scheduling so we can accommodate your needs with an appropriate length appointment.

We will also try to contact you before your appointment time if we foresee Dr. Roberts running more than 20 minutes behind schedule.  Please provide us with your preferred number for us to contact you.  We also encourage you to call our office before you come in for your appointment to inquire how her schedule is running.

Because your health is a team effort, we thank you in advance for your cooperation and understanding.

Cancellation Policy

We understand the challenge of juggling multiple commitments may cause one to forget and miss an appointment. This unfortunately causes considerable scheduling and time-allocation problems for us and also denies another patient timely access to our office.

Because we keep an active waiting list for patients, your courtesy in canceling early will allow us to accommodate their scheduling needs.

If you cannot keep an appointment, we kindly request you cancel with at least 1 business day prior notification.

Failure to cancel an appointment 1 business day before your scheduled appointment for either Dr. Roberts or Sharon Lundy Glave will result in a $50 cancellation fee.

Repeated “no show” appointments may result in a discharge from our practice.

Product Return Policy

If you are dissatisfied with a product(s) purchased from our office, we will gladly exchange the product or apply a credit to your account provided it is within two weeks from the date of original purchase, subject to Dr. Roberts’ approval.

PLEASE NOTE: Products that are less than ¾ full will not be exchanged/credited for any reason.

ALSO NOTE: Prescription products and Colorescience are not returnable for any reason.

Financial Policy

Our office requires payment in full at the time of your appointment. For your convenience in paying, our office accepts Master Card, Visa, American Express or cash.  As a courtesy, effective January 2012, we will submit your claim for medical services to your insurance for reimbursement back to you.

We urge you to feel free to discuss any questions you may have regarding the above policy with our office.

If at any time you have concerns about the cost of a procedure, please discuss them with any member of our staff.

We will be happy to assist you.

Injection Policy

Please be aware when calling our office for a “fast acne cyst injection only”, we do not schedule you for a regular appointment. We try to accommodate your schedule by fitting you in between our regularly scheduled patients. Because of this, Dr. Roberts and Kathy allow only enough time for the injection itself. Should you have any other questions or need medication refills, you will need to schedule a regular appointment. We appreciate your cooperation in helping us to see our regularly scheduled patients on time.